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Top down strategic review of the complete set of Corporate Real Estate (CRE)/Facilities Management (FM) functions and end-to-end processes compared to best practice.

P&A has advised and supported CRE and FM organizations worldwide from the smallest, single-site businesses to major multi-national corporations. Working on top-down strategic reviews for such a diverse clientele has provided us with a unique insight into the building blocks that deliver strategic effectiveness and success in CRE/FM operations.

Best practice includes:

  • 100% customer focus
  • Compelling value proposition
  • Creating and measuring value delivered
  • Customer Relationship Management (CRM)
  • Common strategic framework, tool set and language
  • Effective CRE/FM service delivery model
  • Strong financial reporting and governance
  • Benchmarking processes
  • Passion for learning and knowledge sharing
  • Managing change
  • Innovation
  • Ownership and control of data

 

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