Increasingly, Corporate Real Estate (CRE) and Facility Management (FM) departments are realizing that significant savings can be made by reducing the administration burden associated with large numbers of service and product suppliers. This is fuelling the growing trend to appoint companies that offer Integrated Services Management (ISM) (sometimes referred to as “Integrated Facilities Management”, “Total Facilities Management” or “One-Stop-Shop”).

As they strive for competitive advantage in this changing market, national and multi-national suppliers of ISM have benefitted from P&A’s experience and knowledge to:

  • improve data management and reporting
  • develop integrated service offerings
  • audit client relationships
  • undertake targeted market research to support organic and acquisitive growth
  • develop relationship selling techniques
  • support development of business growth strategies
  • assess business operations and advise on strengths and weaknesses

Our support of CRE and FM departments globally provides P&A with an independent, customer-centric view of market requirements which is synergistic with internal ISM provider perspectives. This can deliver significant enhancements in service delivery quality and competitiveness.

Typical Integrated Services Management Offering


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